We're sorry to hear that your experience was not satisfactory. We're here to replying to the app reviews and not to requests related to reservations. In order to have assistance, we advise you to reach out to our customer service, available 24/7, to find a suitable solution.

Hello, Domenico! If there's anything specific that you didn't quite like or if you encountered any issues during your ride, we'd love to hear more about it. Your feedback is really important to us, so we can identify what should be improved to our service. DiDi Rider - The world’s leading mobility platform

Hi Domenico, thanks for the review, is there any specific feedback you'd like to leave so we could further improve our services?