The company sent 4 emails explaining the CGM device. But one must be well- eared in technology in order to use their program. One of the emails provides a QR code that must be scanned as a step in activating the program but the note says it only works on your mobile phone. However it won’t open on my iPhone. Also, in inputting insurance information if you put in Medicare it says sorry, can’t have access to a nutritionist with that insurance. If you attempt to go back to put in your secondary insurance it won’t let you and closes you out of the program. Repeatedly it tells me that it doesn’t recognize my password. I changed the PW but was then told sorry somebody already has an account with that email. Circular problems. One problem after another. Meanwhile, they take $299 a month from you and you can’t even activate your CGM. This is not a user-friendly program. An inflated price for a program that is not worth it. You can get the Free Style Libre much cheaper with less hassle elsewhere.