Expect numerous delays that will push your flight to unreasonable hours. Do not expect any customer service or compensation for the inconvenience. Expect to deal with irritated staff who are clearly fed up with the delays and everything they have to deal with. Do not expect this app to function properly.
Do yourself a favour and pay for a ticket on a better airline. You’re actually saving money in the long run because Bonza will screw up all your plans and you’ll likely have to fly Qantas home anyway.

Living regionally, I have used Bonza a lot. Recent tickets I bought, I put in my email address incorrectly so I didn’t get sent my ticket. My fault, but I contacted Bonza for over two weeks on their App, to no avail. No response. No help provided. No ticket. Secondly, when I wanted to change the dates for a reservation, I couldn’t without changing my partner’s ticket dates too, which I didn’t want to do. So essentially a passenger needs to buy a ticket separately from family members in the event that a ticket needs to be changed, which from time to time does happen. So I’ve wasted a ticket there.
Bonza customer service chat says it is open from 6am AEST. This is not the case. It is never open and running at that time. Long queues means you never catch someone live, so then goes to an email enquiry- the delay is infuriating, as then you get no response and need to start the process over again, which of course, is the same- long queue, no live service operator available.
So all I can say now is that Bonza is merely a bus in the sky. Don’t try to ever change or seek help outside of buying a ticket, as it doesn’t exist!!!

Best service ever I’m a senior and really appreciate the service provided I hope this service is supported as it benefits our whole community Really fantastic staff and fly on time It’s so affordable and all the services provided you would expect I really hope we don’t loose this service

You tick the box’Remember Me’ and it doesn’t!

This app has some serious issues. 1. There’s the log in issue where no matter how many times you press the remember me button. Or re enter your password. It wants you to log in again and again. And again. Which gets very tedious.
Then theres issue 2. Where your trip will most likely not show up under “my trips”. Not sure if this is because my ticket is booked by a third party. So you then add it manually. Only for it to dissappear once the app logs you out again.
Then there’s issue 3. Where once you check in. It gives you the option to add your boarding pass to your wallet. And of course. You get an error message. Which means you then find yourself in the boarding queue trying to remember your booking code and surname. Hoping the app will open so you can access your boarding pass prior to getting to the check in counter.
It really makes you wonder what software engineers are actually engineering. Maybe they are all working from home. Might be time to start checking their mouse clicks per shift. 🤔
Do have cheap flights though.

Cancelled my return flight 2 days before, saying they refund because there’s no alternative flight. This left me with no option but to pay 5 x the amount for a return flight on another airline because it’s such short notice. It would have been much cheaper if I just never bought a ticket with Bonza..
I’ll never use BONZA again.
Avoid this trash airline at all costs.

Customer service is a joke , can’t get a hold of anyone pretty useless