Dear Learner, we're sorry to hear about your experience, and we understand the frustration this must have caused. Please accept our sincerest apologies for any inconvenience. We value your feedback and would like to resolve this issue promptly. Could you please reach out to us at support@promova.com with more details about your situation? We'll investigate this matter thoroughly and ensure that it's resolved to your satisfaction. Thank you for bringing this to our attention, and we appreciate your patience and understanding.