Hi there! Thank you for the feedback! We're glad to know that you're happy with the variety of goods on Joom. The delivery time may indeed be extended at times due to some force majeure events we can't control, but most orders arrive well before the non-delivery warranty starts, so we expect your order to be delivered shortly.

Hello! If there is anything wrong with your Joom app, contact us at support@joom.com anytime. We'll be more than happy to look into the issue for you and do our best to fix it!

Hi Lewis! Thank you for the feedback! We do understand how frustrating it may be when the item's price drops after you've made a purchase, and we would love to help. However, the prices are set by the sellers and may fluctuate daily. Joom has no control over the process — there is sadly no way of returning the differences in prices.

Hello Brendan! Such a shame that your orders were not delivered within the non-delivery warranty period. Should you think your refund request was handled unfairly, please report it to support_management@joom.com — we'll review the case once again with utmost care.