应用截图
应用描述
This app is available for the DialShree: Contact Center Solution users. The time has been shifting and this shift is increasing the demand for business mobility. The call center industry is not an exception here. There are many call centers that work in a virtual environment for many years to leverage the benefits of a virtual call center. On the other hand, some situations such as natural disasters, manmade catastrophes, pandemic, etc. are increasing the need for a virtual setup of the call center so it can be accessed remotely as and when needed. The cloud call center solution is available, but what about having an even more flexible solution? The call center software is often mobile friendly so it can be accessed from any device, but what about having a mobile app? We, Elision, are proud to be one of those rare call center solution providers that offer a mobile app for their call center software users. We have released our first version of the DialShree mobile application, namely, DialShree Mobi. This mobile app is available for agents now onwards. The agents can install this call center dialer app on their smartphone and log in to it with their credentials. It has all features an agent needs to handle a customer call. Let me explain in brief about the features one can get from our DialShree Mobi app. Live Call Features: An agent will have all the features to handle a call he is connected with. Below is the list of features made available to the agents: Call pause and un-pause Call requeue Call park Call park to an IVR Call transfer Transfer Custom transfer Call hangup Customer information Call Script: Agents can see and use the call script configured for this campaign by the supervisor. Customer Form: An agent can see and fill the customer form during a live call. Generally, in some campaigns, agents need to collect certain information from the customer. This form to collect information will be shown to the agent in this section. Email If DialShree user has an omnichannel call center solution license, the agent will see an email module from which he can send an email to the customer. An agent can also access the saved email templates. SMS If the users of the DialShree call center software have SMS add-on in their license, they will be able to send SMS to the customers during a live call. WhatsApp If the DialShree users have integrated WhatsApp business account, they can also send WhatsApp message with all the features available in the web WhatsApp from this screen of the DialShree Mobi. If DialShree users do not use an omnichannel call center software or do not have any of the SMS, Email, or WhatsApp modules, they will have all other features in their DialShree Mobi App. If you have any feedback, questions, or concerns, please email us at: contact@elisiontec.com
新内容
您可能还喜欢
四月全球下载&收入
基本信息
Vishal Shah
com.elision.dialshreemobi
5.0
效率
系统要求:iOS 14.0 或更高版本。兼容设备:iPhone、iPad、iPod touch。
英语
4+
中国,美国,中国台湾,中国香港,日本,韩国,印度,马来西亚,加拿大,巴西,英国,俄罗斯,德国,澳大利亚,埃及,南非,毛里塔尼亚,尼日尔,利比亚,亚美尼亚,马达加斯加,肯尼亚,阿塞拜疆,丹麦,津巴布韦,巴林,纳米比亚,泰国,塞拉利昂,哈萨克斯坦,莫桑比克,几内亚比绍,新西兰,阿根廷,塔吉克斯坦,安哥拉,安提瓜和巴布达,菲律宾,马拉维,尼加拉瓜,哥伦比亚,坦桑尼亚,立陶宛,拉脱维亚,圣基茨岛和尼维斯,土库曼斯坦,卢旺达,所罗门群岛,缅甸,斯威士兰,危地马拉,也门,博茨瓦纳,阿富汗,瑞典,马尔代夫,苏里南,利比里亚,多米尼加共和国,毛里求斯,科威特,印度尼西亚,智利,新加坡,巴巴多斯,尼泊尔,冈比亚,伯利兹,斐济,瓦努阿图,巴布亚新几内亚,荷兰,摩尔多瓦共和国,柬埔寨,圭亚那,百慕大,乍得,多米尼克,意大利,马耳他,中国澳门,老挝人民民主共和国,圣多美和普林西比,不丹,蒙古,墨西哥,塞舌尔,文莱达鲁萨兰国,比利时,巴基斯坦,斯里兰卡,汤加,开曼群岛,英属维京群岛,特克斯和凯科斯群岛,安圭拉,波兰,巴哈马,帕劳,密克罗尼西亚联邦,圣文森特和格林纳丁斯,圣卢西亚,秘鲁,塞内加尔,格林纳达,蒙特塞拉特,瑙鲁,罗马尼亚,乌克兰,突尼斯,塞尔维亚,法国,委内瑞拉,爱尔兰,斯洛伐克,奥地利,波斯尼亚和黑塞哥维那,巴拉圭,哥斯达黎加,土耳其,冰岛,尼日利亚,希腊,摩洛哥,刚果民主共和国,捷克共和国,加纳,挪威,保加利亚,匈牙利,黑山,喀麦隆,卡塔尔,牙买加,布基纳法索,厄瓜多尔,克罗地亚,芬兰,洪都拉斯,阿尔巴尼亚,斯洛文尼亚,玻利维亚,马里,科特迪瓦,阿拉伯联合酋长国,北马其顿,乌拉圭,阿尔及利亚,萨尔瓦多,沙特阿拉伯,巴拿马,佛得角,伊拉克,乌干达,葡萄牙,赞比亚,白俄罗斯,以色列,乌兹别克斯坦,卢森堡,黎巴嫩,阿曼,塞浦路斯,瑞士,加蓬,贝宁,刚果共和国,特立尼达和多巴哥,格鲁吉亚,吉尔吉斯斯坦,爱沙尼亚,约旦,越南,西班牙
不支持
可使用