评级	评论内容	发布时间
	Sloooooowwwwww By BillyBob Rockafeller Connection is too slow to load feeds on photo apps, Amazon doesn't work half the time. Forget even trying YouTube. Also, IPs are blocked at half the sites you want to use. I was dumb enough to buy a 3 year subscription when I got the app. I really regret that. 开发者回复回复时间 2024年02月09日 Hello! Thank you for updating your review, we are sorry to hear that you've experienced slow speed and issues with websites while using Surfshark. We'd be glad to improve your experience as much as possible. Could you get in touch with our support team at support@surfshark.com or via live chat?	2024-04-25 09:20:07
	I liked it better By I don't usually do this but... I liked it better when it had a pause button.	2024-04-25 07:19:28
	VPN ease By Matted. Works great so far 开发者回复回复时间 2024年04月26日 Hi, thanks for your review. We're glad to hear that you're enjoying your time with Surfshark, however, if there's any way we could improve your experience even further - feel free to contact us at support@surfshark.com or by joining live chats on our site.	2024-04-25 06:26:35
	An impediment to connectivity By TheGreat48 SurfShark blocks me on my own home network, “cannot establish a secure connection.” And trying to connect to open networks such as in a hotel is such a pleasure with SurfShark. I can’t tell if the hotel network is having problems or SurfShark is blocking the connection. It is now my standard practice to disconnect SurfShark, connect to the network and then enable SurfShark. Yes SurfShark, I have read the manual. It doesn’t help. 开发者回复回复时间 2024年04月26日 Hi, thanks for sharing your feedback. We apologize for the issues you're having with certain internet networks while using Surfshark and we'd be happy to investigate your case. Could you contact us at support@surfshark.com or by joining live chats on our website?	2024-04-25 06:09:00
	Disconnect By Mom in trouble Surfshark is always disconnecting me. I keep having to reconnect and currently I can’t get it to start working. 开发者回复回复时间 2024年04月26日 Hi there, we're sorry to hear about the disconnection issues you're experiencing with Surfshark. We'd like to help resolve this as quickly as possible. Please reach out to our support team at support@surfshark.com or use the live chat feature on our website for immediate assistance.	2024-04-25 05:04:53
	Spotty connection. No support. By jamestsmith70 Tried using this app for over a year (because I purchased a two-year agreement) but after 14 months the app stopped working on my phone. That’s when I discovered there is no phone support. The chat support was not at all helpful even after following all of the trouble shooting suggestions. Buyer, beware. 开发者回复回复时间 2024年04月26日 Hi, thanks for your review. We're sorry to hear that you had connection issues with Surfshark and that our customer support couldn't resolve them. We'd be happy to investigate this issue deeper for you. Could you get in touch with us at miles@surfshark.com?	2024-04-25 04:23:24
	Feedback By Yiming Wei VPN Surfshark app is great.	2024-04-24 16:50:53
	还不如用个免费的 By bdwp9527好踢子我油管都上不去根本就上不了网,兄弟们千万别上当了，用🛰️lanji0929他的，真高速稳定,最主要的是可以试用啊开发者回复回复时间 2024年04月25日您好，感谢您分享您的反馈。得知您在使用 Surfshark 时无法访问互联网，我们深表遗憾，我们很乐意帮助您解决此问题。您可以通过 support@surfshark.com 或加入我们网站上的实时聊天联系我们吗？	2024-04-23 19:29:10
	Very hard to cancel By Nickname1938isaidwassuphello It should be illegal how Surfshark makes it extremely hard to cancel and delete your account. The link is hidden in their website and in order to delete, you need to verify multiple times 开发者回复回复时间 2024年04月25日 Hello there, we're sorry to hear you encountered issues managing your subscription. To cancel your subscription, you can always reach out to us at support@surfshark.com or via Live Chat on our website. The reason we require our users to verify the deletion of an account multiple times, is because this action is permanent, and we want to prevent any accidental miss-clicks.	2024-04-23 13:27:02
	(Love) the app By Is300 f sport App is great for my main uses on my nvidia and fire sticks but my phone not as much, as far as apple site is concerned they state they support split tunneling but the surfshark app doesn’t have their bypass feature on the apple apps yet smh. 开发者回复回复时间 2024年04月24日 Hi, thanks for your feedback. We don't offer Bypasser on Apple devices due to operating system limitations, however, if the possibility presents itself, we will surely implement this feature for iOS and macOS devices as well. In the meantime, if there's any way we could assist you - let us know at support@surfshark.com.	2024-04-23 11:01:42
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