We are sorry to hear about your recent experience, could you please verify that you are connected with the same account as usual (it is possible that you created a new account by connecting with your Apple ID instead of your TAG Heuer ID (even if it is the same email address). In order to help you with recovering the right account, please contact us via the TAG Heuer Golf application in Settings > Contact Support, we will then take care of your request and get back to you shortly. Best regards.