Hello! We are sorry for your negative experience with FaceApp. Users are charged by Apple. You can request a refund by hitting the "Report the problem" button in your Apple receipt. We would appreciate you changing the rating if you are not experiencing any problems with the app itself. If you have any questions or concerns, please do not hesitate to contact us at support.ios@faceapp.com

Hello, thank you for contacting us! We sincerely apologize for the inconvenience and would love to help you, but we would need more information. Please navigate to FaceApp > Settings > Support > Report an issue and send logs.

Thank you for reaching out to us. We're sorry to hear that you're no longer able to access the video function. We recently made the decision to remove the video function from the app in order to focus on improving our photo editing features. We apologize if this has caused any confusion or inconvenience. If there's anything else we can help you with, please don't hesitate to reach out.

Thank you for your feedback. We're sorry to hear that you're having trouble with our app and that everything appears to be paid. We'd like to assure you that we do have free filters available in our app, which you can access without having to pay anything. If you're unable to find these filters, please contact our support team from within the FaceApp > Settings > Support > Report an issue and send logs, and we'll be happy to help you.

Hello! Thank you for expressing your concern about the absence of Face Swap in the app. Our focus is to provide users with a comprehensive and intuitive photo editing experience. After careful consideration and user feedback, we made the decision to remove Face Swap. We apologize for any disappointment caused by this change.