Hi, we are sorry to hear you did not enjoy the game, be assured we take your feedback whether it be positive or negative seriously.

Dear user, We are sincerely sorry for the inconvenience. We cherish all the feedback from our users and take it seriously. In order to solve your problem while using bigo,can you please email feedback@bigo.tv with more details? Best Regards Thank you, Daniel

Thank you so much for your review and I’m very sorry you’re having this problem. Could you please fill out our support form at inkitt.zendesk.com, so that a member of our support team can help you with this?

We apologize for the subpar experience you had and the inconvenience it may have caused. To rectify the situation and express our sincere regret, we kindly request that you get in touch with our customer service department. They will ensure your concerns are addressed promptly and discuss the bonus options available to you.