Hi, Mary. We're sorry to hear that. The team is working hard to make Duo better over time. Please continue to help improve Duo by sending feedback within the Duo app through clicking the Menu button then the 'Support' tab and tapping on 'Send Feedback'. Thank you for letting us know.

Hi Mary Barbieri! We received your review, however, it is unclear to us whether you are facing an issue using the Samsung Members app, or attempting to provide us with your feedback. For specialized agents call at 1-855-795-0509. Thanks!

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We are sorry for the issue you are facing. Can you share some more details of the issue with our support team at support@kinemaster.com so that we can help you better.