I want to help you get this matter resolved as soon as I can. While I can't determine the exact issue from here, our Member Support Team can investigate the issue and help you from there. You can contact them here: https://bit.ly/2shuAx3

Hi, Joseph! So glad you've enjoyed the app overall! We understand your concern on Check In. In the end, it should be a more seamless experience as we perfect this new method. We're always working on making the app better each day, so stay tuned for some improvements :)