Hi. We are sorry for the inconvenience this has caused you. We appreciate your feedback, please call our customer service hotline 185 or contact us at customerservice@dito.ph so we can assist you further. Thank you. - The DITO App Team - JME

Hi, for possible solutions to your access code issue, please read this article: http://bit.ly/Nd34Xl If you continue experiencing issues, please email your phone number (including country code), device type, operating system and a description of your issue to android-support@viber.com