We're sorry to hear you've had a problem and we'd like to help you with this. Please contact us via the in game help or at support@puzzling.com so that we can assist you.

Hello! Thank you for reporting this problem. We're sorry you have this issue and would like to learn more details about it. Could you please contact our support team (enter settings in the game and press "Support" button, that looks like a bug; after that write a letter and send it to us)? We will look forward to hearing from you!