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Was my favorite game

  

Downloaded the updated version and the screen goes black on about every other ad and...nothing. I have to leave the game and come back to it after some time has passed. Ready to delete it...
I am updating my review. I really enjoy this game but... the games crashes on ads constantly. I see that the small number of coins I accumulated have apparently been stolen. I have encountered several double layer levels where the only match involves gems from the prior layer and all you can do is shut the game down because you can’t interact with the layer you just finished even though you can still see a portion of the last line of it and the jewels are flashing from that partial line as the only match. Watching an ad for extra moves never works because it always crashes. I am at level 1940 and it has become so frustrating. This is the second time at a high level as I logged on one day and was inexplicably back at level 1.
Well here I am again...love this game. Finally back to a high level 2247 and the screen closes every time I try to play this level.
November 2022: this is my favorite game, but here I am at level 2481 and the game just shuts down on the opening screen after clicking on PLAY. This has happened several times before.

开发者回复 回复时间 2022年11月10日

Hi, we're sorry to read that you're experiencing issues at level 2247, could you please reach our support team and describe to them your situation in greater detail? They will do their best to get it fixed as soon as possible. This can be done via https://jamcity.helpshift.com/a/genies-and-gems/?contact=1 Best regards

2022年11月10日
Was my favorite game

  

Downloaded the updated version and the screen goes black on about every other ad and...nothing. I have to leave the game and come back to it after some time has passed. Ready to delete it...
I am updating my review. I really enjoy this game but... the games crashes on ads constantly. I see that the small number of coins I accumulated have apparently been stolen. I have encountered several double layer levels where the only match involves gems from the prior layer and all you can do is shut the game down because you can’t interact with the layer you just finished even though you can still see a portion of the last line of it and the jewels are flashing from that partial line as the only match. Watching an ad for extra moves never works because it always crashes. I am at level 1940 and it has become so frustrating. This is the second time at a high level as I logged on one day and was inexplicably back at level 1.
Well here I am again...love this game. Finally back to a high level 2247 and the screen closes every time I try to play this level.

开发者回复 回复时间 2022年08月28日

Hi, we're sorry to read that you're experiencing issues at level 2247, could you please reach our support team and describe to them your situation in greater detail? They will do their best to get it fixed as soon as possible. This can be done via https://jamcity.helpshift.com/a/genies-and-gems/?contact=1 Best regards

2022年08月25日
Was my favorite game

  

Downloaded the updated version and the screen goes black on about every other ad and...nothing. I have to leave the game and come back to it after some time has passed. Ready to delete it...
I am updating my review. I really enjoy this game but... the games crashes on ads constantly. I see that the small number of coins I accumulated have apparently been stolen. I have encountered several double layer levels where the only match involves gems from the prior layer and all you can do is shut the game down because you can’t interact with the layer you just finished even though you can still see a portion of the last line of it and the jewels are flashing from that partial line as the only match. Watching an ad for extra moves never works because it always crashes. I am at level 1940 and it has become so frustrating. This is the second time at a high level as I logged on one day and was inexplicably back at level 1.

开发者回复 回复时间 2022年05月04日

Hi, we're sorry to read that you went back to level 1, could you please reach our support team and describe to them your situation in greater detail? They will do their best to get it fixed as soon as possible. This can be done via https://jamcity.helpshift.com/a/genies-and-gems/?contact=1 Best regards

2022年04月30日
Was my favorite game

  

Downloaded the updated version and the screen goes black on about every other ad and...nothing. I have to leave the game and come back to it after some time has passed. Ready to delete it...

开发者回复 回复时间 2021年12月04日

Hello there, we're sorry for the inconvenience while trying to play the game. Can you please try the steps in our ''Stability issues'' FAQ, found here: https://jamcity.helpshift.com/a/juice-jam/? If you're still experiencing the same situation, please message us through the “Contact us” button using the same link. We'll gladly assist!

2021年12月03日
PlaySimple Games Pte Ltd
Freezes up constantly

  

I am deleting this game. It freezes up constantly. It is very slow to react and is just plain frustrating.

2021年11月29日
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