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Esso and Mobil™ App
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Who told you to release a half finished products?

By doodle226   

How many months should I continue to wait to load GC and fuel discount card? At this day and age walking backwards and making it difficult to use for everyone is just laughable.

2024-03-25 06:07:34
Never works anymore

By Hendervic   

Ever since they launched this app it works @ 50% of stations at best. Most of the time when I’m standing at the pump, it records me as being 10 m away from the gas station and won’t let me pay it.

2024-03-25 04:20:04
redeem pc points

By jr2729   

app should have functionally/option to redeem PC points for discounts that’s advertised at the pump. The only way to redeem now is to enter/scan your pc card, rendering the whole point of this app useless.

2024-03-24 23:55:04
New App is not reliable

By KsNMt   

After many months with the new app and being a loyal Esso speedpass user all I can say is unreliable. There are still stations where the app doesn’t work and stations that do work but not always. This morning I went to mobile gas and the app usually works there but when I try to use it it tells me no stations available. Just get your act together and get the thing to WORK!

开发者回复 回复时间 2023年12月19日

We’re here to assist you and want to better understand the issue. Can you please email or call us to explain in more detail?
Email: EssoMobilApp.Canada@exxonmobil.com / Phone: 1-877-230-8344

2024-03-24 00:22:24
Location Accuracy Needs Revisions

By Per302012   

Since the change to Esso App I have not been able to use the app for refuel. When I am at a pump it shows I’m 40m or more away and am too far, with no option to scan a QR code. Please revisit the location distances and ability to scan at the pump. That small adjustment could garner more activity and usage with the app. I tried to call customer service but couldn’t wait 37mins in que.
Thanks!

2024-03-23 01:42:57
Useless update to a good app

By Canadaplace   

Cannot add pc optimum card to the new app on iPhone. Tried multiple times and error messages. Such a useless app

2024-03-21 14:27:07
Garbage app

By Thecraftshak13   

The old version was easy to use and no issues. This version is terrible. It is slow to respond and I have trouble every time getting it to work. Always says no stations nearby when I’m literally standing next to the pump! Missing the QR code reader too! Just bring back the old version and make everyone happy

2024-03-21 08:45:40
Gift Cards - When?

By JazzeyAB   

Please, so everyone can know, let us know when gift and discount cards will be supported in the app? And if there’s no plan to ever support them let us know that too. And please don’t post a boilerplate “contact us” or “first release doesn’t support them” response. So no response means you don’t ever plan on supporting gift cards ? Developers, no answer as to when gift cards will be supported? Can you guess? Were they never going to be supported? 2/6/24 - When will gift cards be supported? 2/13/24 Still not supported and no answer 2/20/24 Still no answer from Developers about gift cards. Just installed Shell and PetroCanada apps and both UI’s are way nicer. This Esso app look like it was designed in the 70’s. 2/28/24 Still no gift cards 3/6/24 Still no gift cards 3/13/24 Still no gift cards This app pushed me to download both Shell and Petro-Canada and start using them. For years I had been exclusively Esso. Thanks.
3/20/24 Still no gift cards

2024-03-20 15:16:07
The new design

By Lucasino87   

Since the new design update the app is absolutely useless, it always says im too far and doesn't let me select a pump
I wish you went back to the older style because it worked well

2024-03-18 03:18:26
Terrible

By kl11221122   

This app used to be flawless, but the new one is totally useless. I havent been able to use it successfully in months and it is infuriating!

2024-03-18 02:55:56
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