Hi there! We're sorry to see that you feel this way. Can you please reach out to our in-app chat team from the parent app to get information about the update/notification that you seem to have missed? We're sure the chat agent will be happy to review the matter and guide you accordingly.
You can get in touch with one of our colleagues via the parent app by going to Profile Help > Choose the topic on 'I need help with' > Chat with us. Thanks.

Hello there! In case you face any issues with updating the app or accessing it, please advise your parent or legal guardian to get in touch with us from their account. They can chat with us by going to the profile section -> help -> choose the topic of your inquiry-> chat with us.