评级	评论内容	发布时间
	Bought a full year.. By hauntings19 .. and it still says I am not subscribed. 开发者回复回复时间 2024年04月18日 Hi, thanks for sharing your feedback. We're sorry to hear that you had difficulties with your subscription and we'd be glad to investigate this issue for you. Could you get in touch with us at support@surfshark.com or via live chat on our website?	2024-04-17 14:30:02
	Much improved By King Cyrus III It got much better.. Thanks for doing your job right. 开发者回复回复时间 2024年04月18日 Hey, thanks for updating your review. We're glad to hear that your experience with Surfshark has improve, however, if there's any way we could assist you - feel free to contact us at support@surfshark.com.	2024-04-17 09:28:26
	I’m happy again By Fix the USA They put Bahamas back on on their server list, thank you guys!	2024-04-16 22:41:52
	Stupid By Mrme38 This Stupid app didn’t boost my WiFi it worsened it 开发者回复回复时间 2024年04月17日 Hi, thanks for your review. Surfshark doesn't improve your internet connection, however, it improves your online privacy by changing your IP address and therefore, location. If there's any way we could assist you or answer any questions, please contact us at support@surfshark.com or by joining live chats on our site.	2024-04-16 11:43:53
	Antivirus By MLL31279 Wish it had antivirus for the iPhone to scan and protect against malware. continue to use it for now because of my laptop however that could change once my yearly subscription is up if they do not add antivirus protection to the app. 开发者回复回复时间 2024年04月16日 Hi, thanks for your review. Unfortunately, we couldn't implement Antivirus on iOS due to operating system limitations, however, if there's a possibility in the future, we'll surely release this feature there. If there's any way we could assist you - feel free to let us know at support@surfshark.com.	2024-04-15 03:46:52
	Stopped my phone from connecting to anything that uses data By Jay Mundt It was working just fine for months until I updated it recently. I couldn’t use my phone for anything that used data. Thought it was my phone that was acting up until I deleted the app. Once the app was deleted I was able to use internet once again. Get this fixed. 开发者回复回复时间 2024年04月16日 Hi Jay, thanks for sharing your feedback. We apologize for the connection issues you had while using Surfshark after an app update. We'd recommend the steps listed in this guide: https://support.surfshark.com/hc/en-us/articles/360021589119-How-to-fix-unable-to-connect-issues-on-iOS In case the problem persists, please get in touch with us at support@surfshark.com or by joining support live chats on our site.	2024-04-15 01:00:48
	Crashes all the time completely terrible By Hdtgyjj Huge headache the spend all there money on marketing and not making a good product paid for a year and will use another company next time Also when it crashes the app won’t even open and u can’t use the internet u have to turn your phone off or delete the app and then turn it off completely terrible 开发者回复回复时间 2024年04月16日 Hi there, we're sorry to hear that you've faced these crashing issues that have affected your internet access with Surfshark. However, we'd love to help out, so perhaps you could reach out to our team at support@surfshark.com or via live chats so they could look into it more and pass it on to our tech team if necessary?	2024-04-14 18:35:33
	Your app was buggin By QueenB❤️❤️❤️ It wouldn’t open, it kept bringing me back to my home screen everytime I tried to open it until I closed out all of the apps open on my phone which is kinda suspicious…but I don’t want you thinking I’m spreading conspiracies, all I’m gonna say is yall should better encrypt your data so the government can’t access it👍 开发者回复回复时间 2024年04月16日 Hi there, we appreciate you bringing this to our attention. Could you reach out to us at support@surfshark.com or via Live Chat on our website so we could investigate this further?	2024-04-14 16:30:56
	It says 7-day free-trial but it charges upfront By Julio Antelo Reimers It’s not a free trial. 开发者回复回复时间 2024年04月15日 Hi Julio, thanks for your feedback. Our free trial should only charge you once it ends, however, we apologize if you were charged before the trial ended. We'd be happy to investigate your case, please contact us at support@surfshark.com or via live chat on our website.	2024-04-13 22:02:54
	Not useful anymore By Maronbasedyams Surfshark used to work perfectly when I’m at work. My job blocks a lot of websites like Facebook and those kinds of things, but this also prevents me from sending text messages to people. Surfshark was the perfect answer. With this latest update it’s not longer allowing me to connect while I work. I never understood why I’m unable to connect to a VPN while I don’t have cellular data. I’m on wifi, but rather then using the WiFi to connect, it tried to connect using cellular data. I see the wifi signal disappear and it will say 5g or 4G LTE, or lately, just a three dots because I have no cell data here. I don’t understand. 开发者回复回复时间 2024年04月13日 Hi there, we're sorry to hear about the trouble you're experiencing with Surfshark after the latest update. Please try the following steps: disable cellular data temporarily to force the connection over WiFi, and check if any VPN or network settings have been altered with the update. If the problem persists, reach out to us at support@surfshark.com or via live chat on our website so we can assist you further with these issues.	2024-04-11 20:34:22
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