Used to enjoy this app. However, after about one year passed, I tried to open it, an remains stuck in a loading splash screen
Hmm...let's fix that! Have you tried uninstalling and reinstalling the app to your device? 📲 That usually does the trick! If not, give us a shout at LEGO.build/Service-GPlay so we can take a closer look together. 🔍📞 - Heather, LEGO® Customer Service
Disappointing to spend $500+ AUD on a Lego product to have the required Bluetooth function not work. Have tried all troubleshooting I can find and my Powered Up app will not find my hub.
We never want our fans to have a disappointing experience. Check your device is compatible at LEGO.build/DeviceCheck-GPlay specifically regarding Bluetooth. Be sure there's no other Bluetooth devices nearby causing interference. If that's not it, call us at LEGO.build/Service-GPlay and we'll troubleshoot together.-Heather, LEGO® Customer Service
Is good ✅
Good app for using "powered up" (motor) option to animate my Lego builds like the rollercoaster model with a motor and battery hub attached.
We're so glad to hear you like the app, thank you for letting us know! 🤩✨ We wish you a bricktastic time motorizing your builds with the app. 😊⚙- Manouk, LEGO® Customer Service
The app doesn't load on my android phone. I've uninstall and reinstalled and it still won't work. Very disappointing!
Oh no, that’s not fun. Have you checked that your device is compatible at LEGO.build/DeviceCheck-Gplay ? Make sure you’re not running any other apps in the background as well. 📲 If that doesn’t do the trick,please get in touch at LEGO.build/Service-Gplay and we'd be happy to help. 📞🙂- Manouk, LEGO® Customer Service
Can't hook up to hub if you use with haunted house doesn't take the lift to the top so doors never open
Oh no, there's nothing thrilling about that! Please head to LEGO.build/PoweredUpHelp-Gplay and give the troubleshooting steps a go. 📱🛠️ If that doesn't help, reach out at LEGO.build/Service-Gplay so we can look into it further! 💬📞 - John, LEGO® Customer Service
The app is great but I see a problem with the custom controls and code blocks, with custom widgets controlles some of the code blocks arnt there, where as in the pre-made controls there is those code blocks in the coding section, the main one that I have a problem with is the invert code block since it isn't in custom widgets controls
Oh no, we're sorry about that! Please head to LEGO.build/PoweredUpHelp-Gplay and try following the troubleshooting steps. 📲 If that doesn’t help, give us a call at LEGO.build/Service-Gplay and we’ll find a solution together! 📞😀 - Sonia, LEGO® Customer Service