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Universal Orlando Resort
Amplify Your Experience
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当前版本评分
3.2
3.2

8284个评分

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Could not download the app

2024-03-27 04:28:30

La aplicación no es la mejor para apoyar el día de parque.

2024-03-26 03:38:35

Mobile food orders are a waste. The time windows are a lie. Mine was a half hour past the window and an hour after I got to the restaurant.

0 0
开发者回复 回复时间 2024年03月25日

We regret the issues you had placing your Mobile Food Order, James, and will ensure this is shared with the proper teams. At your convenience, please reach out to Guest Services at 407-224-4233 or GuestServices@UniversalOrlando.com, providing your username, so we can discuss this further. Thank you for your review. We hope to speak with you soon.

2024-03-25 01:03:08

It won't download on any of the 3 phones I've tried, multiple times.

0 0
开发者回复 回复时间 2024年03月24日

Hi Emily. Thank you for your review. We're saddened to hear that you're having trouble downloading our Mobile App, and we'll make sure your feedback is shared with the proper teams. If you would like to discuss your experience further, we encourage you to reach out to our Guest Services Team at 407-224-4233 or guestservices@universalorlando.com.

2024-03-24 21:37:41

Horrible. Forcing to turn on location in order to get any information is a stupid waste of battery killer.

12 0
开发者回复 回复时间 2024年03月20日

Hi Kelly.
Thank you for sharing your feedback regarding our Mobile App. Please be assured that this has been shared with the proper leadership teams for internal review. If you would like to discuss your experience further, please contact our Guest Services Team at (407) 224-4233 or GuestServices@universalorlando.com. Thank you again.

2024-03-20 04:44:07

Cannot get it to open. Oops something went wrong message Everytime. Uninstalled and reinstalled still cannot open the app

0 0
开发者回复 回复时间 2024年03月20日

Hi Bobbi.
We apologize for the technical issues you have described when logging into our Mobile App. We'll be sure to address this with the proper leadership teams in order to improve your experience. Please contact our Guest Services Team at (407)224-4233 or GuestServices@universalorlando.com to discuss this further. Thank you for your review.

2024-03-19 19:51:58

Useful especially when im trying to plan a trip to Orlando.

开发者回复 回复时间 2024年03月18日

Hi Monica, thank you for your review! We're so glad that you find our Mobile App to be useful with planning your trip. On your visit, make sure you get the chance to utilize our Mobile Food Ordering at Minion Cafe! We look forward to seeing you soon!

2024-03-17 02:51:28

Can't login

0 0
开发者回复 回复时间 2024年03月11日

Hi Jeremy, we apologize for any trouble you may be experiencing with our Mobile App. Please be assured that your concerns will be shared with the appropriate leadership teams. If you would like to discuss this further, please contact our Guest Services Department at 407-224-4233 or GuestServices@universalorlando.com. We hope to hear from you soon.

2024-03-10 13:34:09

Great app haven't crashed once while in the park

0 0
开发者回复 回复时间 2024年03月11日

Hi Victor! We're glad to hear you've been able to take advantage of our Mobile App during your visit. Be sure to check out our Mardi Gras event on your next trip - the Cookie Butter Liege Waffle is so good! Can't wait to see you again!

2024-03-09 20:17:15

Latest update is great. It fixed an issue I was having where I couldn't log in. Now I'm able to use all functions of the app. Suggestions for changes. When clicking on a pin to check the ride time the old zoom in level was better. Take Hagrid's, when clicking on the pin I could, in the past, still see and click on Forbidden Journey. This allowed me to click around most of the map by going from one pin to the next. Simply, a decreased the zoom level so we don't have to zoom in and out so much.

9 0
开发者回复 回复时间 2024年02月14日

We regret the issues you had using the Mobile App, Ryan, and thank you for sharing your observations with us. We'll ensure your concerns are shared appropriately, and invite you to speak with Guest Services at 407-224-4233 or GuestServices@UniversalOrlando.com, referencing this review. We hope to welcome you back for a better digital experience!

2024-03-05 08:44:45
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