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Getaround
Car rental - carsharing
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DO NOT GET A CAR ON THIS APP PERSONAL ARE UBER.I AM LIVID. DONT RENT THIS CAR IF YOU LIVE IN CALI (FONTANA ETC) ROBERT ARLEDGE HIS SHOP ARROW TIRE AND WHEEL. BLACK MAZADA3. THIS COMPANY DO NOT CARE IF YOU GOT PHYSICALLY HIT BY A CAR ARE THE CAR YOU RENTED. IM STILL BEING CHARGED FOR SOME SCRATCHES ON A BUMPER. I HAVE NOT RECEIVED MY DEPOSIT... WHEN $600 INSURANCE SHOULD OF COVERED SOME SCRATCHES, BUT NOT MY LEG THAT WAS HIT BY THE VEHICLE......I WANT MY DEPOSIT BACK NOW

0 0
By Sheree
开发者回复 回复时间 2024年04月12日

Hello,
Thank you for your message.
We're very sorry to hear about experience using Getaround. We are constantly striving to improve our services, we welcome your feedback and suggestions via https://getaround.com/contact.

2024-04-11 04:33:51

Update/DANGER: app flashing will cause seizures at certain points in the app it loads a browser page which loads the app. This cycles infinitely until you can shut off the phone. I do not suffer from flashing seizures but this experience did make me dizzy and slow to comprehend. The only way to contact support is to be logged in. If what you need help with is the login - tough. No public email address, no phone number, NO HELP.

0 0
开发者回复 回复时间 2024年04月09日

Hello, I'm really sorry to hear about this situation, our team is investigating and will reach out to you directly to resolve the issue

2024-04-10 16:50:57

Great way to get started with Uber.

0 0
开发者回复 回复时间 2024年04月09日

Hi,
Thank you for taking the time to answer our survey and for providing us with your valuable feedback. It warms our hearts to hear that you're happy with our service! We will definitely continue to do our best to keep it that way.
Thank you for being a part of our car-sharing community!
Best,

2024-04-09 16:48:28

Mauvaise expérience avec la jauge à essence deffecteuse et les vitres qui ne remontent pas et last but not least la prise chargeur usb ne charge pas et mon téléphone s est éteint au moment de rendre la voiture ce qui m a fait perdre 1h...

0 0
By Matt C.
开发者回复 回复时间 2024年04月09日

Bonjour, merci de prendre le temps de nous partager votre avis. Nous sommes sincèrement navrés d'apprendre cela. Afin d'étudier votre dossier, nous vous recommandons d'envoyer votre numéro de location ainsi que les détails de votre situation via https://fr.getaround.com/contact. Nous pourrons ainsi vous aider. Bien à vous,

2024-04-09 03:24:06

Not guaranteed a vehicle even with a reservation and payments made . No communication of any kind

1 0
开发者回复 回复时间 2024年04月09日

Hello, thank you for your feedback, I'm sorry to hear about this experience. Please can you reach out to our Customer Support team via https://en.getaround.com/contact with your contact information so that we can assist you further?

2024-04-08 04:56:32

first try, great app

0 0
开发者回复 回复时间 2024年04月08日

Hello Saad, thanks so much for your feedback, we really appreciate it and we hope you'll choose Getaround again soon!

2024-04-07 22:36:38

The worst organization and poorly ran business I've ever dealt with. I feel like people need to be warmed. Twice the owners canceled on me 2 hours or less before my booked time but at least they didn't have me uber 36$ to get there and be told there was no car the previous renter extended it. The lady on the phone apologized because she couldn't even offer me a different car (in Vegas?) So I asked if they'd at least pay my uber, she said yes but getaround did not pay. GET AROUND 👎👎

1 0
开发者回复 回复时间 2024年04月05日

Hello,
Thank you for your message.
We're very sorry to hear that you are unhappy with your experience using Getaround. We are constantly striving to improve our services, we welcome your feedback and suggestions via https://getaround.com/contact.

2024-04-04 07:43:07

Have been hosting for years now. New Getaround deactivated connect devices in my vehicles without any warning or prior notice and has had me locked out of or unable start my cars for days now. Their customer service is horrible and there is no phone number to call to fix this immediately. I have sent several emails with no reply and have been hit with multiple parking tickets for not being able to move cars off the street for street sweeping. New app is a nightmare I wont recommend to anyone.

开发者回复 回复时间 2024年04月05日

Hello,
Thank you for your message.
We're very sorry to hear about your experience with connect Getaround device. We are constantly striving to improve our services, we welcome your feedback and suggestions via https://getaround.com/contact.

2024-04-04 00:49:41

They have really strict policy and they charge you for any additional cost (km, time). After having paid for 24hours rental, I've been charged for extra 30min (when the check out itself last 15minutes) after a 8 hours rental. I'm sure there are better similar services. Not recommended. (Reply:yes fair, Sixt for example reimbursed that amount, it happened once, after many rentals, as in get around, and it's really 8minutes more of your policy, considering that the car connection wasn't working)

开发者回复 回复时间 2024年04月03日

Hello Caterina, a grace period allows for the vehicle to be returned up to 29 minutes before charging additional fees. Past 30 minutes, a late fee is applicable and charged by the hour, you can read more on our lateness policy in this Help Centre article: https://en.getaround.com/help/articles/fe6f1d245c55#

2024-04-03 17:08:17

Good rental for the bucks. Older model but was perfect for what I needed

开发者回复 回复时间 2024年04月03日

Hello Sammie, thank so much for your review, your feedback means so much to us and we hope to welcome you back again soon!

2024-04-03 09:21:47
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